“ The innovator need not always try to understand why things do not work the way they should. He should ask instead: ‘What would exploit this incongruity? What would convert it into an opportunity? What can be done?’ ”
“ If we get people who seem smart, and describe an idea that on the face of it seems crazy, there’s a possibility that it’s something crazy because it’s new — not that it’s actually crazy… When stupid people describe ideas that are nutty, they usually are nutty. But when smart people describe crazy ideas, we consciously turn off our skepticism filters. ”
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